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Unlock Services

For Tenant who has locks him/herself out of his/her own unit, please contact your agent office.

For Owner who locks him/herself out of his/her own unit, please contact the Caretaker Office:

During Office hour – an ID or proof of residential status must be provided to the Caretaker before door can be unlock for you.

After Office hour, a fee of $55 (include GST) will be charge to you for the unlocking service.
No one is allowed to duplicate any Unit Entrance Door (Master) key except the Caretaker of Cathedral Place. The entire request for the keys needs to be applied via the Caretaker.

The main purpose for Master keys to be held by the Caretaker is to be used for emergencies situation, such as fire, water leaking in the unit, etc.

 

Unit Entrance Door (Master) key

If you are a Tenant with a lost or broken/damage key, you need to contact your Agent to order the key/lock barrel for you.

If you are an Agent or an Owner with lost or broken/damage key issue, you need to contact the Caretaker to order the key/barrel for you. Please refer to the ‘Key Ordering Procedures’ stated below.

Note: The above mentioned procedure does not apply to normal door key.

 

KEY ORDERING PROCEDURE – NEW and/or REPLACEMENT

For Owner occupants:

1. Click on the ‘New/Replaced Master Key Request Form’ below. Print and complete the form accordingly with signature, then proceed with either one the following method:

  • Faxed to Caretaker Office at (07) 3252 0988 or scan and email to caretaker@cathedralplace.com.au
  • Bring to Caretaker Office in person during normal office hour

2.  Once the ordering is confirmed, please bring the payment to the Caretaker office during office hours (normal weekdays).

Download the form: New/Replaced Master Key Request Form

 

For Agent:

1. Click on the ‘New/Replaced Master Key Request Form’ below. Print and complete the form accordingly with signature, attached with either:

  • the First & Last page (with Owner’s signature) of the PAMD 20a form, or
  • a letter/email from the Owner to verified Agent’s authorization.

2. Proceed the ordering process with either one the following method:

  • Faxed to Caretaker Office at (07) 3252 0988 or scan and email to caretaker@cathedralplace.com.au
  • Bring to Caretaker Office in person during normal office hour.

3. Once the ordering is confirmed, please bring the payment to the Caretaker office during office hours (normal weekdays).

Download the form: New/Replaced Master Key Request Form

KEY ORDERING PROCEDURE – LOST OF KEY

For Owner occupants:

1. Click on the ‘New/Replaced Master Key Request Form’ below. Print and complete the form accordingly with signature, then proceed with either one the following method:

  • Faxed to Caretaker Office at (07) 3252 0988 or scan and email to caretaker@cathedralplace.com.au
  • Bring to Caretaker Office in person during normal office hour

2. A set of new lock (come with 3 new keys) may be request by the Owner/Agent upon the lost of a Master Key. This must be specified on the ‘New/Replaced Master Key Request Form’ if required.

3. Once the ordering is confirmed, please bring the payment to the Caretaker office during office hours (normal weekdays).

4. The new set of lock (and 3 new keys) should be available within 5 working days. The Caretaker Office will then contact the relevant person for collection.

Download the form: New/Replaced Master Key Request Form

 

For Agent:

1. Click on the ‘New/Replaced Master Key Request Form’ below. Print and complete the form accordingly with signature, attached with either:

  • the First & Last page (with Owner’s signature) of the PAMD 20a form, or
  • a letter/email from the Owner to verified Agent’s authorization.

2. Proceed the ordering process with either one the following method:

  • Faxed to Caretaker Office at (07) 3252 0988 or scan and email to caretaker@cathedralplace.com.au
  • Bring to Caretaker Office in person during normal office hour.

3. A set of new lock (come with 3 new keys) may be request by the Owner/Agent upon the lost of a Master Key. This must be specified on the ‘New/Replaced Master Key Request Form’ if required.

4. Once the ordering is confirmed, please bring the payment to the Caretaker office during office hours (normal weekdays).

5. The new set of lock (and 3 new keys) should be available within 5 working days. The Caretaker Office will then contact the relevant person for collection.

Download the form: New/Replaced Master Key Request Form

NEW SWIPE PROCEDURE

Swipe key

If you are a Tenant with a lost or broken/damage Swipe key, you need to contact your Agent for replacement.

If you are an Agent or an Owner with lost or broken/damage Swipe key issue, you need to contact the Caretaker to order for new or replacement Swipe key. Please refer to the ‘Swipe Ordering Procedures’ stated below.

 

SWIPE ORDERING PROCEDURE

1. Bring all the remaining good Swipe key/s to the Caretaker Office counter during office Hour (normal weekdays).

2. From the Caretaker Office counter, asked for a ‘New Swipe Key Request Form’. Fill in the form and hand both the form and all the remaining Swipe key/s to the receptionist. You can also click on the link below, download, print and complete the ‘New Swipe Key request Form’ before heading to the Caretaker office.

3. The Caretaker will proceed to audit all the remaining Swipe Key/s to determine the correct ID of the lost or broken/damage Swipe key. Please be informed that if all the remaining Swipe is not avail at that time of producing new Swipe key, all the other Swipe (that is not presented) will be de-activated until all the Swipe keys are present for audition.

4. Please do your payment once you have obtained the new Swipe key.

Download the form: New Swipe Key Request Form